top of page

VELA ELECRIC LOGOTYPE FOR WEBSITE.png

HOME
ABOUT
VISION
SERVICES
PROJECTS
TEAM
CAREERS
CONTACT

CUSTOMER SATISFACTION SURVEY

Thank you for choosing our services.

We value your opinion and kindly ask you to complete this short customer satisfaction form.
Your feedback helps us improve and serve you better.

Company Name*

Date*

Contact Name*

Position/Title*

Project No.*

Vessel's name*

Service vela Electric Performed for your Company*

Software Development & Material Supply

Low Voltage & Automation Panel Assembly

Installation Service

Please answer the following questions by selecting the appropriate response format (rating scale or YES/NO), as indicated in each question.

How do you rate the quality of VELA ELECTRIC services?*

1

2

3

4

5

How do you rate the response time to your messages / requests?*

1

2

3

4

5

How do you rate the helpfulness and effectiveness of VELA ELECTRIC responses?*

1

2

3

4

5

How do you rate the pricing value?*

1

2

3

4

5

Did you experience any communication difficulties with VELA ELECTRIC employees in charge of your project?

If YES, please provide details & number of occurrences

How do you rate the punctuality of achieving milestones and meeting deadlines? *

1

2

3

4

5

Did you experience a delay in deliverables?

If YES, please provide details & number of occurrences

Did any VELA ELECTRIC employees exhibit improper behavior?

If YES, please provide details & number of occurrences

Please answer the following questions only if the relevant service was provided

Were there errors in the drawings/reports?

If YES, please provide details & number of occurrences

How do you rate the condition and completeness of the low voltage panels upon delivery? *

1

2

3

4

5

Did you experience any issues with the delivered panels (damage, missing components, incorrect assembly)?

If YES, please provide details & number of occurrences

How do you rate the quality of the installation works? *

1

2

3

4

5

Were there any issues during installation?

If YES, please provide details & number of occurrences

Would you recommend VELA ELECTRIC to other companies?

Will you likely use VELA ELECTRIC services again?

Will you use VELA ELECTRIC services other than those previously offered to you?

In order to better evaluate the data and improve our services, please mention any events (if any) which annoyed you (i.e. complaints), or satisfied you:

VELA ELECRIC LOGOTYPE FOR WEBSITE.png

ADDRESS

2 Dimokratias Str. 14123

Lykovrysi, Athens - Greece

CONTACT

+30 2100108259

mail@vela-electric.com

FOLLOW

MEMBER OF ENOSEAS GROUP

www.enoseas.com

© 2024 VELA ELECTRIC

Coded by SILVERPORT IT SERVICES

bottom of page